Refund policy

Returns & Refunds

We hope you love your Airdexy order. However, if you change your mind, you have 14 days from the date you receive your order to notify us that you wish to return it. Once you have notified us, you have a further 14 days to send the item back.

To start a return, please contact us at hello@airdexy.com with your order number. We will provide you with return instructions and the return address. Please do not send items back without contacting us first.

Items should be returned in their original condition, with all accessories and packaging where reasonably possible. You may inspect and handle the product as you would reasonably be able to in a shop. We may make a deduction from your refund if the product has been handled beyond what is necessary to establish its nature, characteristics and functionality and its value has been reduced.

Return postage

For change-of-mind returns, the customer is responsible for the cost of returning the item to us. We recommend using a tracked postal service, as we cannot be responsible for items lost in transit when returned using a service arranged by you.

If your item is faulty, damaged on arrival, or you receive the wrong item, please contact hello@airdexy.com as soon as possible. We will work with you to resolve the issue and, where applicable, cover reasonable return postage costs.

Faulty or damaged items

Please inspect your order when it arrives. If you believe your AeroStrap is defective, damaged or incorrect, contact us with your order number and, where helpful, photographs or video showing the issue.

Nothing in this policy affects your statutory rights. Under UK consumer law, you may have additional rights where goods are faulty, not as described or not fit for purpose.

Exchanges

We do not currently offer direct exchanges. The quickest option is to return the original item and place a new order for the item you would like.

Refunds

Once we receive your return, we will inspect it and process any refund due. Refunds will be made to your original payment method.

Where you exercise your statutory right to cancel an online order, we will refund any standard outbound delivery charge you paid. If you selected a more expensive delivery option, we are only required to refund up to the cost of our standard delivery option.

Refunds will be made without undue delay and, where the statutory cancellation right applies, no later than 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. Your bank or card provider may take additional time to show the refund in your account.

For any questions about returns or refunds, contact us at hello@airdexy.com.